Adding a review source

Adding a review source

2. Open the client account.
3. Find the branch in Settings> Locations.
4. In Review Sources, request for the relevant source to be added in the text box and ‘Submit’.
      - Include the URL to the review source page for the branch.
5. Confirm with the client the request has been made and you will check after 24hrs and confirm that reviews are importing.
6. Check after 24hrs that the new review source is pulling through to the Hub.
7. If the source is Google, Facebook or Booking.com, please refer the client to the relevant KB article to complete integration steps and confirm back to us once done.
8. Once confirmed, check after 24hrs that integration has completed on ReviewTrackers i.e. by confirming they can directly respond to reviews and not via the review source platform.

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