When a client signs up for review management and don't have custom templates, we use our default ones.
Positive - Rating Only Option 1
Response: Hi there [ReviewAuthor], Thank you for your rating! We hope to see you back soon.
Visible for: Reviews with 4 & 5 stars that have no written comments.
Positive - Rating Only Option 2
Response: Hi there [ReviewAuthor], Thank you for taking the time to rate us! We'd love to know more what made it a great experience for you. If you get a chance to update your review, please let us know!
Visible for: Reviews with 4 & 5 stars that have no written comments.
Positive - Default Option 1
Response: Hi there [ReviewAuthor], Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!
Visible for: Reviews with 4 & 5 stars that include written comments.
Positive - Default Option 2
Response: Hi there [ReviewAuthor], We appreciate your positive feedback about your experience. The team love to know when guests have had a great time. We hope to see you again soon!
Visible for: Reviews with 4 & 5 stars that include written comments.
Positive - Introduction Option 1
Response: Hi there [ReviewAuthor], I'm the restaurant manager at [BrandOrClientName] [BranchName].
Visible for: Reviews with 4 & 5 stars that include written comments.
Positive - Introduction Option 2
Response: Hi there [ReviewAuthor], Thanks for taking the time to leave a review.
Visible for: Reviews with 4 & 5 stars that include written comments.
Positive - Signature Option 1
Response: We hope to see you again soon. Many Thanks, the [BrandOrClientName] team.
Visible for: Reviews with 4 & 5 stars that include written comments.
Positive - Signature Option 2
Response: We hope to see you again soon.
Visible for: Reviews with 4 & 5 stars that include written comments.
Negative - Option 1
Response: Hi there [ReviewAuthor], We are sorry that you are disappointed but appreciate your feedback. This helps us to learn and improve, and we hope you give us another chance in the future.
Visible for: Reviews with 1–3 stars that include written comments.
Negative - Personal Follow-up
Response: Hi there [ReviewAuthor], Allow us to take a closer look at this for you. Please contact us at [PLACE EMAIL HERE] with your information so we're able to best assist you. Thank you.
Visible for: Reviews with 1–3 stars that include written comments.
Negative - Rating Only
Response: Hi [ReviewAuthor], We are sorry that we weren't able to deliver the experience you had hoped for. If you'd like to share more details on how we can improve, please contact us at [PLACE EMAIL HERE] and one of our team will be in touch. Thank you.
Visible for: Reviews with 1–3 stars that have no written comments.
Negative - Introduction Option 1
Response: Hi [ReviewAuthor], I'm the restaurant manager at [BrandOrClientName] [BranchName].
Visible for: Reviews with 1–3 stars that include written comments.
Negative - Introduction Option 2
Response: Hi [ReviewAuthor], We are sorry that your recent visit didn't meet your expectations.
Visible for: Reviews with 1–3 stars that include written comments.
Negative - Signature Option 1
Response: We hope you come back and give us another try soon. Thanks, the [BrandOrClientName] team.
Visible for: Reviews with 1–3 stars that include written comments.
Negative - Signature Option 2
Response: We hope you come back and give us another try soon.
Visible for: Reviews with 1–3 stars that include written comments.