Related Articles
Common Visit FAQs
Visit requirements Can I order a mocktail instead of a cocktail? → Yes Can I order a different item if the one in the brief is not available? → Yes, please detail this in the report. Are diners able to order gluten-free alternatives for required ...
Visit auto creation
Clients who have monthly visits with the same criteria can be opted into visit auto creation. This means once we have set this up on the Hive, the system will automatically create the visits. Some things to note with visit auto creation: You can only ...
Mystery Visit Questionnaire Design
This article outlines best practice for structuring mystery visit questionnaires. The goal of a mystery visit questionnaire is to measure whether specific service standards were delivered during a visit, rather than to collect general opinions. ...
Adding a New Branch
1. Create new branch in Hive> Branches. 2. Create any new users needed and send Hub welcome email. 3. Update existing users. 4. Add visits if the opening date is in a period where visits have already been added. - Add visits in any periods that have ...
Best practice for setting up a guest feedback survey
When setting up a guest feedback site for a client there are two key things to understand initially: 1) How do they plan to promote the survey? 2) What would they like to measure in the survey and why? Promotion When agreeing promotion methods with a ...