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Visit Sources
Please see below a list of available Visit Sources for surveys: App Bloomreach Bookatable Booking.com Brownbook Click and Collect Complaint Conversations Counter CRM Email CRM Push CRM SMS Deliveroo Delivery Eat In Email Facebook Factual Food Label ...
Common Visit FAQs
Visit requirements Can I order a mocktail instead of a cocktail? → Yes Can I order a different item if the one in the brief is not available? → Yes, please detail this in the report. Are diners able to order gluten-free alternatives for required ...
Mystery Visit Questionnaire Design
This article outlines best practice for structuring mystery visit questionnaires. The goal of a mystery visit questionnaire is to measure whether specific service standards were delivered during a visit, rather than to collect general opinions. ...
Branch Temporarily Closing
1. Check for any visit scheduled within the closure period. 2. Email diners and either cancel the visits, or if possible reschedule them to another date within the period. - If cancelling, ensure this does not impact the diner’s status. 3. Ensure the ...
Internal Reporting Use Cases
Below are some use cases for each of the internal reports in the Hive. QUESTIONNAIRES Questionnaire export for 'back-of-house' checks Client: Flight Club Questionnaire Name: FlightClub_Lunch_Jan25 Questionnaire data: Questionnaire Name, Questionnaire ...