Pret Closed Shop Reports

Pret Closed Shop Reports

1. Open the visit report to check what day and time the visit took place.
2. Check the official opening hours at https://www.pret.co.uk/en-GB/shop-finder
3. If the shop should have been open, add £10 to reimbursement and client charge and add diner feedback.
      - You can choose “Thank you for completing this visit” and score 10.
4. Save report as reviewed.
5. Untick any recipients and click ‘Send Communication’.
6. Discard report, choosing to ‘Discard and retain points’, and add anomaly.
7. This will trigger a performance alert a send to Pret, CharlotteF and Client Support.
8. If the diner has visited the shop outside of advertised trading hours, inform the validator and ask them to discard the report and add a new visit.

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