Questionnaires
Survey Questionnaire Design
This article outlines best practice for structuring survey questionnaires. Surveys capture real guest experiences. Compared to a mystery visit questionnaire, the purpose of a survey is to measure sentiment rather than monitor service standards. ...
Mystery Visit Questionnaire Design
This article outlines best practice for structuring mystery visit questionnaires. The goal of a mystery visit questionnaire is to measure whether specific service standards were delivered during a visit, rather than to collect general opinions. ...
Pass/fail
We can add pass/fail (bonusing) to visit reports in three ways; by question, by visit score or with 'Top Box rate'. By questions and by visit score are the 2 most commonly used. Whichever route the client decides to go down, the pass/fail will be ...