Pass/fail
We can add pass/fail (bonusing) to visit reports in three ways; by question, by visit score or with 'Top Box rate'. By questions and by visit score are the 2 most commonly used.
Whichever route the client decides to go down, the pass/fail will be displayed in the datasheets showing as 1 or 0 for individual visits and as a % achievement rate in Key Measures. Please follow these steps to add them to the visit reports:
Pass/Fail By Question
1. Add bonus threshold to
questionnaire (e.g. 60%).
2. Tag selected questions to "Include in bonus".
3. Bonus is achieved if ALL tagged questions score above the threshold.
4. Can be added to Pandora to
show on the visit report (like Pret).
Pass/Fail By Visit Score
1. Add bonus threshold to
questionnaire (e.g. 90%). See image above.
2. Bonus is achieved if the visit score is above the threshold.
3. Can be added to visit report by adding a dev ticket.
Top Box Rate
1.
Apply 'Top Box' analysis tag to any qualifying questions (e.g. for PEX: Speed,
Attentiveness, Taste). Can only be used for questions which have multiple
answer options.
2. Top Box for an tagged question is achieved when the score is 100% (or more
commonly 5/5).
3. Top Box rate for a visit or number of visits is the average of the Top Box rate for all tagged questions.
4. Client decides the threshold on which they wish to apply bonus.
3. Top Box rate for a visit or number of visits is the average of the Top Box rate for all tagged questions.
4. Client decides the threshold on which they wish to apply bonus.
Please note, once set up is complete, a ticket needs to be added for Dev to add the client to the pass/fail table to enable this to work.
Related Articles
Partner Contacts & ShopMetrics Logins
CX Orlando Dan Bradley <dbradley@cxorlando.com> URL: https://cxorlando.shopmetrics.com/auth/index.asp Username: hhgem Password: CX123 Multi-Value Sharon Degryse <sharon.degryse@multi-value.com> Gesani Meerhaeghe <gesani.meerhaeghe@multi-value.com> ...Star Pubs & Bars - Houselist Management
Every Monday, we receive a ticket in Client Desk with subject "PLEASE DO NOT REPLY TO THIS EMAIL – Houselist Attached [Date]". We need to check this file for any changes to locations and location names using the below process: 1. Download file from ...Fulfilment Actions
Please see the the below processes and how each one is completed. System emails (SE) As the name would suggest these are emails sent directly from the system. This is our most commonly used fulfilment action. Just find the visit, click unallocated> ...Menu Imports/Updates
All capabilities and processes of the Menus and Products pages on the Hive. Viewing a Menu - Click on the menu name in the Hive to view a menu version. - This will show you the menu details, including code, start date and end date. You also have the ...