Appeals

Appeals

1. Using the information on the ticket, locate the visit appeal in the Hub.
2. Review the appeal context against the visit report/questions appealed.
3. If needed, contact the diner for further information and leave a message on the appeal to inform the client.
4. Make any required changes to the visit report.
5. Double check changes have been made by previewing the report PDF.
6. Respond to the appeal with a summary of decisions, ensuring where we have rejected an appeal we have given a clear reason why.
7. Choose the relevant appeal category and decision.
8. Complete appeal.
9. If there was a validator error, log this on the Queries page: Submitting a Query for a Validator Error

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