Creating a Ticket in Zoho

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• Creating a Ticket on Behalf of a Client

• Creating/amending a client

  Creating a new client Follow the steps below to create a new client. Go to the client page on the Hive Select "Add Client" button Input Client Name. Add required fields on the "Client Settings" tab as below: "Reimbursement to diner" the text in this ...

• How to View Your Tickets in Zoho

• Testing Partner Imports

  For partners Second To None and Onion Insights, we are unable to test these ourselves and a ticket to the Product will be required to test these imports. For all other partners that use ShopMetrics: 1. Ensure you have the following Dotnet software ...

• Branch Permanently Closing

  1. Check for any visits scheduled after the closure date. 2. Email diners and cancel visits, ensuring this does not impact the diner’s status. 3. Set the branch to 0 visits in Hive> Branches> Branch Settings. 4. Retire branch. - This may need to wait ...