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Use ‘related question’ as well as same ‘legacy question’ to group questions
Where setting up a survey where answers, comments, dishes for one question may be stored against another question with the same legacy question (ID), then need to ‘Group’ questions by using the ‘Related Question’ option which tells the system that ...
Best practice for setting up a guest feedback survey
When setting up a guest feedback site for a client there are two key things to understand initially: 1) How do they plan to promote the survey? 2) What would they like to measure in the survey and why? Promotion When agreeing promotion methods with a ...
Survey Questionnaire Design
This article outlines best practice for structuring survey questionnaires. Surveys capture real guest experiences. Compared to a mystery visit questionnaire, the purpose of a survey is to measure sentiment rather than monitor service standards. ...
Mystery Visit Questionnaire Design
This article outlines best practice for structuring mystery visit questionnaires. The goal of a mystery visit questionnaire is to measure whether specific service standards were delivered during a visit, rather than to collect general opinions. ...
Survey Setup in Dynamic Survey
This article follows on from Survey Questionnaire Design and covers the practical steps for configuring a survey in Dynamic Survey Admin once the questionnaire itself has been created. Getting set up right matters as much as getting the questions ...