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Use ‘related question’ as well as same ‘legacy question’ to group questions
Where setting up a survey where answers, comments, dishes for one question may be stored against another question with the same legacy question (ID), then need to ‘Group’ questions by using the ‘Related Question’ option which tells the system that ...
Best practice for setting up a guest feedback survey
When setting up a guest feedback site for a client there are two key things to understand initially: 1) How do they plan to promote the survey? 2) What would they like to measure in the survey and why? Promotion When agreeing promotion methods with a ...
Partner Contacts & ShopMetrics Logins
CX Orlando Dan Bradley <dbradley@cxorlando.com> URL: https://cxorlando.shopmetrics.com/auth/index.asp Username: hhgem Password: CX123 Multi-Value Sharon Degryse <sharon.degryse@multi-value.com> Gesani Meerhaeghe <gesani.meerhaeghe@multi-value.com> ...
Dynamic Survey Validator
The validator triggers after every save. The severity of the error will be a different colour; red means this could be a breaking change, yellow means this could cause data loss, and blue is just for information. It will highlight the following ...
Pass/fail
We can add pass/fail (bonusing) to visit reports in three ways; by question, by visit score or with 'Top Box rate'. By questions and by visit score are the 2 most commonly used. Whichever route the client decides to go down, the pass/fail will be ...