Review Management
Customising AI Tone of Voice for Client Review Responses
This article outlines how to configure and test the AI Tone of Voice (TOV) feature within the Hive. Overview The AI Tone of Voice feature allows teams to tailor review response styles for clients, ensuring replies align with each brand’s ...
Adding Custom Response Templates
Clients can add their own response templates to use for review and survey responses. See below Scribes on how to set this up in the Hive. <br>
Automated Review Responses
Clients can automate their review responses for Google, Booking.com, and Facebook using review response templates. The automation can be configured by review score and by whether a review includes comments. This feature saves clients significant time ...
Default review templates
When a client signs up for review management and don't have custom templates, we use our default ones. Positive - Rating Only Option 1 Response: Hi there [ReviewAuthor], Thank you for your rating! We hope to see you back soon. Visible for: Reviews ...
Reviews Import Times
Reviews are imported into the Hub at set times of the day. For all sources on ReviewTrackers, the import runs 5 times a day collecting reviews left in the last 24 hours: 5:15am 9:15am 1:45pm 5:15pm 9:15pm For clients that are using an S3 Bucket for ...