Reviews Import Times

Reviews Import Times

Reviews are imported into the Hub at set times of the day.

For all sources on ReviewTrackers, the import runs 5 times a day collecting reviews left in the last 24 hours:  
5:15am
9:15am
1:45pm
5:15pm
9:15pm

For clients that are using an S3 Bucket for Deliveroo reviews, they are imported twice a day at 10am and 3.19pm.

Note that there is a difference between channels. Integrated channels like Google and Facebook will update at each of the above times. But for a channel like TripAdvisor, ReviewTrackers itself will only get updated once per day - usually in time for either the 5:15 or 9:15 updates.

Visit date = date the review was posted.
Date added = date the review was added to our database.

If a review is amended, changes in text or score, we update it, but do not amend the date.

Alert
Please note that the reviews when imported are available in the Inbox immediately, but will need a Hub refresh before appearing on data reports.

    • Related Articles

    • Historical data import

      Some clients would like us import their historical data from other third parties they have used in the past. This could be from an old survey or mystery visit. We can do these but more often than not, we will need to manipulate the data into a format ...

    • Client Terminations

      1. If a Small Client, add a change form and change client status to ‘Offboarding’ following the steps required. 2. If they have visits, check for any visits scheduled after the agreed end date for services. 3. Email diners and cancel visits, ensuring ...

    • Adding a review source

      1. Go to https://reviews.hgem.com/ 2. Open the client account. 3. Find the branch in Settings> Locations. 4. In Review Sources, request for the relevant source to be added in the text box and ‘Submit’. - Include the URL to the review source page for ...

    • Default review templates

      When a client signs up for review management and don't have custom templates, we use our default ones. Positive - Rating Only Option 1 Response: Hi there [ReviewAuthor], Thank you for your rating! We hope to see you back soon. Visible for: Reviews ...

    • NSO - Adding new shops

      New shops will be received into the Client Support desk. Each email will have an NSO form attached with all the relevant information we need. We need to open the NSO tracker spreadsheet which lives in the SharePoint > Z drive > Pret A Manger > NSO - ...