Related Articles
Adding a New User
1. Create new user in Hive> Users. 2. Add communication delay if set at user level. 3. Tick ‘Hide reports until end of period?’ if they should have delayed Hub visibility until the end of each period. 4. Send welcome email.
Adding a New Branch
1. Create new branch in Hive> Branches. 2. Create any new users needed and send Hub welcome email. 3. Update existing users. 4. Add visits if the opening date is in a period where visits have already been added. - Add visits in any periods that have ...
NSO - Adding new shops
New shops will be received into the Client Support desk. Each email will have an NSO form attached with all the relevant information we need. We need to open the NSO tracker spreadsheet which lives in the SharePoint > Z drive > Pret A Manger > NSO - ...
Client Region & Area Updates
1. If client information is clear what the changes should be, action any branch updates in Hive> Branches> Groups. 2. If client has provided a full updated structure, download the Branches & Users report with the following columns: Branch Name, ...
Star Capex Requests
1. Check if the branch is L&T or JAT. 2. Check branch is Live and set to 1 visits in Hive> Branches> Branch Settings. 3. If JAT, change brand to JAT Capex in Hive> Branches> Branch Settings. 4. If JAT, check the branch is selected in the relevant ...